Every once in a while, I dig into WordPerfect to disable a little known setting:
“Reformat documents for the WordPerfect default printer on open”
This eliminates a few different problems, two of which come immediately to mind:
1. Older WordPerfect documents won’t open correctly in a newer version of WordPerfect.
2. Existing documents won’t print to the correct paper trays, but new documents will.
Sometimes an error message will indicate a missing (and OLD) print driver, sending someone on a quest to find it. When it’s found and loaded on a new machine, WordPerfect can open the document.
That’s a good workaround, but sometimes an old printer driver can’t be found or and/or old universal drivers won’t do the trick. I wouldn’t be surprised to see more of this type of issue since HP isn’t making Windows 7 64 bit drivers for their old printers.
Try this instead: Click Tools, Settings, Environment, 2nd check box – UN-check “Reformat documents for the WordPerfect default printer on open”